Are there changes to the booking procedures?
Whilst not mandatory, we would encourage all guests book a table online before visiting the site to avoid disappointment and unnecessary queues.
Due to new laws passed by each devolved government, we can only accommodate groups of up to six people (including children and highchairs) in England and Northern Ireland at the moment. Multiple bookings that increase group size above six cannot be taken currently, and existing multiple bookings will be cancelled.
In Wales and Scotland the laws do not apply to children under the age of 11 and 12 respectively. Please contact restaurants directly to check availability and book.
What if my local restaurant is closed and I've booked for Christmas day?
If we are forced to temporarily close and cancel your booking due to government COVID-19 restrictions, we will provide you with a full refund. For more information please see the terms and conditions.
Are there any new guest processes for arrival and whilst at the restaurant?
From the very moment you arrive at the restaurant, your safety is our priority, so whilst guests can expect the same warm welcome we’re famous for, we’ve made several changes to help keep people safe:
Are there any exclusions around wearing a face covering whilst at the restaurant?
What are we doing to ensure guests have a safe and enjoyable experience when dining with us?
We have created a gold standard in our “A Generous Serving of Safety” promise. This means that we strive to provide the safest possible environment for your visit by providing easy access to hand sanitiser, introducing measures to maintain distance, reducing touch points where possible and increasing levels of cleaning and disinfection throughout the restaurant using products certified according to European Standards and effective against COVID-19.
What specific changes have you made to your restaurants in light of COVID 19?
Since the outbreak of COVID-19, we’ve rolled out additional safety measures across all our restaurants. These include but are not limited to:
Protective equipment for our teams
Reducing Touch Points
What re-assurance can I get about the cleaning products you are using?
We have a longstanding partnership with Diversey – one of the world’s leading suppliers of cleaning and hygiene products. Diversey provide products to a vast range of industries across the world, including some used by the NHS and other healthcare settings. We are using chemicals that sanitise our restaurants to the standard of EN14476 for viricidal efficacy. This means the products used are proven to be effective in killing COVID-19.
How are you training team members on the changes?
Our rigorous training scheme ensures our team members have a well-informed understanding of the disease and its transmission. It provides guidance on appropriate social distancing and use of personal protective equipment (PPE), as well as physical and mental health monitoring and support.
We’ve also set up a dedicated COVID-19 Health and Safety Forum which brings representatives from every restaurant together on a weekly basis to collaborate and consult with their colleagues, helping inspire confidence and embedding best-practice estate-wide.
What PPE are you using?
We have made a significant investment into the provision of a range of PPE, including gloves, aprons and hand sanitiser. Following government guidance, all our teams have been provided with face masks. Additionally, our kitchen team members will be wearing visors whenever they are working in the kitchen.
What if I am not satisfied with the standard of cleanliness of the restaurant. What can I do?
In the unlikely event you are not satisfied with the standard of cleanliness of your restaurant experience please alert the general manager as soon as possible and they will be more than happy to help resolve the issue.
What checks are you doing on staff members to ensure they are healthy to work?
How are your team protecting me from getting infected by other guests?
How is the health of other guests managed? Is there a process for reporting this?
How are you monitoring guests entering the restaurants?
In line with the government’s Test and Trace initiative, we will be recording key details from our guests, including their name, email address and phone number. If you’ve booked a table, these details will be taken when you book, otherwise we will ask you to provide them when you enter the restaurant.
How will my information be stored/used?
Guest information will be securely stored for 21 days, then deleted from our records. Rest assured, we are recording this information solely to assist the NHS with the government’s Test and Trace initiative, and will not use your personal data for any other purpose.
What is your garden area protocols? How are you maintaining social distancing?
How are we you managing Machines (including ATM’s)?
How do I reference all food/drink allergen information?
Our team will ask if you have any allergens when you are seated and will provide you with a disposal allergy data sheet which indicates allergens by dish. Your order will be taken by an allergen management trained member of our team who will talk you through the steps we take both in our restaurants and our kitchens. For full allergen information check our website before you book.
BREAKFAST - RESTAURANT / HOTEL GUESTS
Are you serving breakfast?
We are serving breakfast in all of our restaurants
Are you still doing Kids Eat Free?
Yes, 2 Kids under 16 eat free across our full & continental breakfast
Are you still doing the Meal Deal?
Our meal deal is back and available in all of our restaurants connected with a Premier Inn. Our meal deal offering may vary per site so please check our Premier Inn website or ask in your local restaurant for details.
What time are you serving food and drink?
We are serving breakfast, lunch and dinner. Please select your restaurant/hotel and see their page on our website for details.
Is the bar open?
Our bars are now open in all of our restaurants
Do your rooms have fridges so I can store my own food?
Only our Premier Plus rooms contain mini fridges.
Can I store food in your fridge if there is none in my room?
Unfortunately, due to allergen risks we are unable to offer food storage for guests.
Do you offer evening meals?
All of our Whitbread Inn restaurants are open for dinner and evening meals. However, our offering changes by location and some of our other hotel restaurants are offering takeaway and take-to-room dinner options only at present. Please select your restaurant/hotel and see their page on our website for details.