When you contact us using the "Contact Us" form on the website, we collect your name, email address, telephone number and any comments that you provide. This information is used by us to respond to your comments.
When you enter any competition, promotion or prize draw on the site, we may collect your name, address, email address and telephone number. This information is used for the purpose of entering you in the competition, promotion or prize draw and for the purposes explained in the terms and conditions applicable to the competition, promotion or prize draw.
If you agree we may collect your name, address, email address and telephone number so that we and other Whitbread group companies can keep you informed of news and offers from Whitbread Inns and other Whitbread brands (including Beefeater Grill, Brewers Fayre and Taybarns restaurants).
When you visit the website, we log the IP address of the machine you use to access our website. The IP address is a unique number that is used on the Internet to identify a unique computer for the purposes of allowing computers to communicate with each other.
If you agree we may share your personal information with other companies in the Whitbread group so they may keep you informed of news and offers from other exciting Whitbread brands.
In addition, we may disclose your information to a buyer in the event that we or any of our assets are acquired by a third party (as your information may be one of the transferring assets).
We will also disclose any of your personal information to any third party where we are under a duty to do so in order to comply with any legal obligation, or in order to enforce or protect any of our rights, property or safety (or those of our customers).
If personal information is processed on our behalf by third parties, we will ensure that they keep your information secure.
What are cookies?
Cookies are available in two different formats:
First Party Cookies
First-party cookies are those set by a website that is being visited by the user at the time with the website displayed in the URL window. Whitbread Inns use first-party cookies to monitor how visitors find & use our website. We record such activity in aggregate, using this information solely for the purposes of monitoring & improving the website and customer experience at Whitbread Inns.
Third party cookies
These cookies only last for the duration of your visit to our website. We use session cookies to help improve your experience with us and to support key activities that you want to undertake on our website. An example of this is on the sign up page, where session cookies are used to remember the details a user inputs. These cookies are administered by us and none of your personal data is stored or retained after you have left our website.
These cookies are written on to your computer’s browser and remain in place until they expire or you choose to delete them. These cookies are used for the following reasons:- These cookies are used to measure your engagement with our website. They allow us change and develop our website to improve your experience with us. We may use this data to send you communications around areas of interest to you. Our marketing cookies also allow you to participate in customer surveys, giving you a chance to provide us with feedback and allowing us to further improve your online experience.
To make full use of the Whitbread Inns website experience, cookies need to be enabled on your browser; certain features will not work if you reject cookies. Cookies are used to offer a personalised experience when browsing the website on your computer, tablet or mobile phone. If you choose not to allow cookies you will still be able to browse the site but your experience will not be as beneficial as if you have cookies enabled. The main benefits for accepting cookies will allow us to improve your experience at Whitbread Inns and remembering information about to tailor your preferences to you.
No, cookies do not contain confidential information such as your home address, telephone number or credit card details. Whitbread Inns ensures that any agreement we hold with 3rd parties will not use the data externally.
You have different options to manage the cookies on your computer or device. You can change your browser settings to prevent cookies from being accepted, or, depending on which browser you are using, you might be able to receive an alert when a website is trying to place one on your browser. With most browsers you can allow first party cookies to be set but refuse third party cookies. If you change your cookie preferences, you will still be able to browse around the site but certain functions will not be available, for example you will not be prompted with search suggestions as cookies are required for these processes to be completed. Also, by not allowing cookies, some of our standard functionality will not work, for example deleting certain cookies. Your browser’s ‘help’ menu should tell you how to block cookies or change your cookie settings. How you adjust your browser will depend on the browser you are using. You can delete cookies stored in your browser by using a function in your browser. Whilst this does not mean you won’t collect cookies in the future, it gives you freedom to delete your cookies after you have been online. This function is often known as ‘clearing cookies’. Clearing your cookies on one browser of one device does not automatically clear them on another. You need to clear all browsers on all channels independently. You can find some helpful information about cookies on www.aboutcookies.org (Whitbread Inns is not responsible for the content of external websites. This link will open in a new window.)
Whitbread Inns takes the security of any personal information we hold very seriously. Our web servers are housed behind a secure firewall that prevents access to our databases by unauthorised users. All of our servers are housed in a secure environment with high levels of physical security.
We would like to keep you informed of Whitbread Inns news and offers by post, phone, email, text and other electronic means. We and other companies in the Whitbread group would alsolike to keep you informed of news and offers from other exciting Whitbread brands (including Beefeater Grill, Whitbread Inns and Taybarns restaurants) by post, phone, email, text and other electronic means. If you have agreed to receive such marketing communications you may opt out from receiving email newsletters by clicking on the 'unsubscribe' link located in the footer of every email. For other forms of communication, you may change your marketing preferences at any time by contacting us.
You have the right to request a copy of the personal information that we hold about you. To obtain a copy of this information please contact us at the following address or email Customer Services. We may make a small charge for this service.
Whitbread Inns Customer Relations, Whitbread Court, Houghton Hall Business Park, Porz Avenue, Dunstable, Befordshire, LU5 5XE
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove personal information you think is inaccurate by contacting us.
This website is operated by Whitbread Inns, a trading name of Whitbread Group PLC (company number 00029423 and VAT number 243292864), whose registered office is Whitbread Court, Houghton Hall Business Park, Porz Avenue, Dunstable, Befordshire, LU5 5XE. Whitbread Group PLC is a member of the Whitbread group of companies.